“I get it,” I said. “Timespan helps us sort out the complexity of problems at hand with the selection of the right person to solve that problem. You say that is only the beginning, that timespan touches everything a manager does?”
“Let’s start at the top,” Pablo replied. “With the CEO. I rarely meet a CEO who has a firm grasp on the structure of their organization. And, by structure, I mean, the way we define the working relationships between people. Not only is it important to define the accountability inside a single role, it is also critical to define the way those roles work together.”
“There are two types of working relationships, vertical and horizontal,” Pablo continued. “Vertical relationships, we understand more easily. Those are (vertical) managerial relationships. Every technician understands they have a supervisor, every supervisor understands they have a manager. If the organization is large enough, every manager understands they have an executive manager. Somewhere, hovering at the top is the CEO.”
“This is the CEO who rarely has a firm grasp on the structure?” I asked.
“Precisely,” Pablo smiled. “Most people get promoted in an organization because someone left the company, leaving in hole in the org chart. Or someone appears qualified for a promotion, requests a promotion, but there is no hole on the org chart, so we create a new role, with a new title. Or someone needs (deserves) a raise, but we cannot justify the increase in compensation without assigning a new title with a new role. Or someone needs leadership experience, so we make them a manager and assign a single person for them to manage. There are all kinds of wonky reasons that org charts get bloodied up.”
“We were talking about timespan?” I reminded.
“And, those bloodied org charts make no sense, they are bloated, accountability is vague, performance excuses abound. So we have communication seminars and do personality testing, AND nothing changes. That’s because we have a structural problem. Timespan creates the only framework where we can accurately define two things, accountability and authority.”
“Accountability and authority for what?”
“To make decisions and solve problems. Work is making decisions and solving problems. It’s all about the work. When we can measure the decision (with timespan) and measure the problem (with timespan), we can now structure the organization around something that makes sense. Supervisors have a larger (longer timespan) context than technicians. Managers have a larger (longer timespan) context than supervisors. Executive managers have a larger (longer timespan) context than managers. It’s all about the work, all based on goals and objectives.”
“And, the CEOs rare firm grasp on their structure?” I repeated.
“Understanding timespan, the CEO can overlay levels of work onto the org chart, and discrepancies leap off the page. The burning platforms inside the org chart now reveal themselves, not as communication breakdowns or personality conflicts, but as structural problems, where we have not accurately identified the complexity of problems at that level of work, or mismatched a team member to make those decisions or solve those problems.”