Tag Archives: decision making

Any Decision, Any Problem

Think about any decision. You have to think about, not only the consequences of that decision immediately, but also the consequences in a month, three months or a year. An immediate positive consequence may create the circumstance for a negative consequence in three months time.

Same thing goes for a problem to be solved. You have to think about, not only the consequences of that solution in the near term, but the consequences in a month, three months or a year. An immediate solution may create the circumstances for a larger problem in three months time.

Take a high mileage vehicle and extend its preventive maintenance cycle by 30 days. You will save the cost of a maintenance cycle. In three months time, you will not likely notice any difference, but over two years time, you may experience catastrophic vehicle failure. And, it may not just be the cost of the repair, but the delay in the critical path of a project (just to save an oil change).

A World That No Longer Exists

Best Practices are based on past experience, a best practice to a problem that we already solved. Necessary but not sufficient.

Past experience may be helpful, but seldom covers all the bases. Past experience seldom anticipates change and often misses critical elements that will be different in the future.

Best Practices are what we teach in school. Those who live by Best Practices will find themselves perfectly equipped to deal with a world that no longer exists. Accomplishment always happens in the future.

Paper, Scissors, Rock

“So, just exactly how far out to lunch were you, when you made that decision?” I asked.

Clarence laughed. It was the first bit of levity around a decision that cost his company $125,000. “I know, I know,” he replied. “It was a pretty bone-headed decision.”

“Seriously, what did you miss?”

“I was so focused on the increased productivity we forecast when this new machine came online, that I forgot to ask some basic questions.”

“Like?”

“I assumed the concrete floor would support the weight of the replacement machine. There were plenty of signs to tell me otherwise, but I didn’t pay attention to the floor because I paid attention to productivity.”

“Details?”

“You’re making this painful. When we pulled the old machine out, there were stress cracks in the concrete underneath. I thought, after 20 years, they were just cosmetic. But, there wasn’t enough steel reinforcement in the pad to hold the weight of the new machine.”

“What did you learn?”

“Before you make a decision, you have to lay out – what is an assumption and what is a fact. I was playing paper, scissors, rock with concrete and steel.”

Computers Do Not Make Decisions

Decisions are made on a continuum from fact-based to gut-response.

The advantage to fact-based is, the alternatives are well-considered, analytical, defensible. The disadvantage is the decision may be made too late.

The advantage to gut-response is speed, intuition, it feels right. The disadvantage is the decision may be wrong.

The best decisions are made in the middle. The more data you have, the more likely your intuition is to be accurate.

Decisions are always made with incomplete data. There is always uncertainty. If there were no uncertainty, it would not be a decision, it would be a calculation. Computers do not make decisions, they run algorithms, calculations. In the face of ambiguity, it is only people who can make decisions.

So, why all the fuss about artificial intelligence?

For some decisions, computers can gather enough data, quickly enough, to make a calculation, run an algorithm, to remove uncertainty, while a human is still gathering data, faced with ambiguity. That is why, in some circumstances, a computer can make a faster, more accurate diagnosis than a human.

What Else Do You Need to Know?

Before you make any decision, before you solve any problem –

  • What do you need to know, to more clearly understand the problem?
  • Does what you know point to the symptom of the problem, or point to the cause the problem?
  • If you gave the cause of the problem a name, what would be its name?
  • What else do you need to know, to more clearly understand the cause of this problem you named?
  • Do you know enough about the cause of the problem to generate a plausible solution, or do you need to know more?
  • How would you explain the cause of the problem to someone else?
  • If you were someone else, how would you understand the cause of the problem differently?
  • If you were someone else, what other alternatives would you suggest?
  • As you consider these alternatives, could some be combined? Could you take the front end of one idea and patch it to the back end of another?
  • What would happen if you ran an alternative backward or upside-down?

Sometimes, solving a problem has more to do with questions than answers.

In the Gap

Humans possess the unique quality of awareness. Not only can we hold a thought, but we can simultaneously be aware we are holding that thought. Awareness allows us to change.

The first level of Emotional Intelligence (EI) is awareness. Self-awareness creates the platform for self-management.

The second level of Emotional Intelligence is social awareness. Social awareness creates the platform for relationship management.

For difficulties in either level, ask yourself – What am I not aware of?

This requires you to be quiet and observe – What am I not clearly seeing, clearly hearing, clearly feeling?

This requires defined periods of focused introspection – What is the cause of my response to the events around me? What is the influence to my behavior?

Awareness is that gap between stimulus and response, between what is coming at us and how we respond to it. In that gap is our choice. In that gap is awareness.

We have the unique ability to be aware. Awareness can have a powerful impact on the problems we solve and the decisions we make.

What Changes About the Work?

What will be the nature of work?

As we adopt technology into the enterprise, what will change about the work? Those who sit in my workshops know that I define work as – decision making and problem solving? What will be the nature of decision making and problem solving as we embed technology into our internal production systems?

Production Work (S-I)
Physical robotics are already creeping in to production work (S-I). Robots are most often adopted into physical work that is repetitive, requiring precision cuts, punctures, bends, dipping, pouring, lifting. Robots are also useful in production environments where human involvement is uncomfortable (cold, heat) or dangerous (hazardous exposure). As companies adopt robotics and other technology, what changes about production work? What decisions are left for humans?

Supervisory Work (S-II)
And, what of supervisory work (S-II)? Typical (S-II) tools are schedules and checklists, the role is accountable for making sure production gets done, on pace and at standard spec. If we can sense most critical items in a production environment, with precision, in real time, what decisions are left for humans? As companies adopt technology, what changes about supervisory and coordinating work?

Managerial Work (S-III)
And, what of managerial work (S-III)? Typical (S-III) tools are work flow charts, time and motion, sequence and planning. The role is to create the system that houses the production environment. Most sub-enterprise software (as opposed to full enterprise software) is simply a transaction system that records transaction activity through a series of defined steps. Most computer software contains embedded rules that enforce a specific sequence of task activity. If most systems are designed around software systems, what decisions are left for humans? What changes about system work?

Executive Management Work (S-IV)
With a concentration in Ops (COO), Finance (CFO), Technology (CTO), the essence of executive management is functional integration. Most enterprise (full enterprise) software is designed to integrate end to end functionality across the organization. It contains hooks that communicate from one function to the next, with a plethora of configurations possible depending on the desired integration. If functional integration is controlled by enterprise software, what decisions are left for humans? What changes about functional integration work?

These are not idle questions.

Your Skinny Point of View

When you seek advice and counsel from others, you must reveal the whole story, not just the part that will yield advice you want to hear. Truly seeking advice and counsel from others means you have not made your decision and are interested in other perspectives and outside analysis.

If you seek only to locate opinions that support your skinny point of view, you violate the 11th commandment, “Thou shalt not kid thyself.”

Legacy Thinking

The landscape is littered with technology initiatives that died. Some wimpered, some imploded, collecting significant collateral damage.

We know what happened and why it happened. The question – how to create technology initiatives that deliver on the promise?

What got you here, won’t get you there. – Marshall Goldsmith

The solution to a problem will not be found by the same thinking that created the problem in the first place. – Albert Einstein

Many technology initiatives fail in an attempt to preserve existing methods and processes. Adopting a piece of software supplants existing work. Technology changes the decision making and problem solving of humans. Human work changes.

Impact of Time on a Decision

If I make this decision, what will happen?

  • If I make this decision, what will happen immediately, what will be the initial response or change in circumstance?
  • If I make this decision today, what will be different in a day’s time, when the dust has settled?
  • If I make this decision today, what will change in a week’s time, a month’s time?
  • If I make this decision today, what will we have learned in the next year, how will our path be different?

If I make this decision, what if?