Tag Archives: rules

Effectiveness

“So, in your mind, Edmund is not a hero?” I prodded.

Ruben shook his head. “No, and what’s maddening is that Edmund, as a supervisor, keeps describing his behavior as results oriented. It’s all about the results, he says. So, maybe he delivers, but there are body bags all over the place.”

“So, notwithstanding the results, how would you describe his effectiveness, as a supervisor? Thumbs up? Or thumbs down?”

Ruben laughed. “You know, that’s it. Effectiveness. If I can judge his effectiveness, it’s thumbs down. A supervisor is not effective when he ignores the metrics, skips steps in the process, then works overtime to save the day when the system breaks down.”

In Conflict with an Official Rule?

“Why is culture important?” I asked.

“It’s the way things are,” Ryan explained. “It’s that unwritten set of rules that governs our behavior, that determines the way we work together.”

“And why is it important?” I repeated.

“Every company has a culture, whether they like or not. It’s an undercurrent, sometimes silent, sometimes outspoken.”

“And if there is an official rule that is in conflict with a cultural (unwritten) rule, which wins?”

“Culture always wins. For better or worse, culture always wins.”