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Category Archives: Communication Skills
Curious Communication
From the Ask Tom mailbag – Question: I have been reading your blog on the recommendation of one of the owners of my company. I am unsure of how to handle this situation. Our company has grown over the past … Continue reading
Posted in Communication Skills
Tagged communication, company vision statement, environment, no surprises
1 Comment
Lost In Translation
From the Ask Tom mailbag – Question: In your Time Span workshop, you talk about the breakdowns in communication that can occur when a manager skips a layer, for example a Stratum IV manager working with a Stratum II supervisor. … Continue reading
Posted in Accountability, Communication Skills
Tagged accountability, communication
100 Percent Responsible
“But, what if my team just doesn’t want to listen to me?” Susan protested. “And, how does that make you, as the manager, less responsible for the communication?” I asked. “Yeah, but, if they don’t want to listen, how can … Continue reading
Posted in Communication Skills
3 Comments
I Sound Like My Mother
“I tell them what to do and all they do is argue,” complained Cheryl. “How does that sound?” I asked. “Pretend I am running the line. What mistake could I make that needs correction?” “They always forget to inspect incoming … Continue reading
Posted in Communication Skills
An Inventive Way to Solve a Problem
My coffee was piping hot, hazelnut with a little cream. Cheryl’s meeting was to start in a few minutes. She was determined to turn things around with her team. She was hired as a troubleshooter in Quality Control, but finding … Continue reading
Posted in Communication Skills
2 Comments
Don't Invite an Argument
“I tell them what to do and all they do is argue,” complained Cheryl. “How does that sound?” I asked. “Pretend I am running the line. What mistake could I make that needs correction?” “They always forget to inspect incoming … Continue reading
Posted in Communication Skills
Curiousity Doesn't Kill the Cat
Cheryl was determined to turn things around with her team. She was hired as a troubleshooter in Quality Control, but finding the problem and fixing the problem are two different things. “So today, you said you were going to listen?” … Continue reading
Posted in Communication Skills, Problem Solving Skills
1 Comment
You Could Wear a Sign
“I am taking over a new department,” explained Ellen. “It’s not a promotion, just a new department. I heard through the grapevine that some people are off-balance wondering what life is going to be like under my direction. Two people … Continue reading
Posted in Communication Skills
Seven Stages of Listening
Every conversation can be calibrated. Every conversation has a platform. These are the seven stages of listening. Ignoring completely Pretending to listen Listening selectively Listening to respond Listening to understand Listening to learn Listening for the intersection where someone else’s … Continue reading
Posted in Communication Skills
It's Not About Talking
“Communication. My biggest issue is communication,” explained Lawrence. “That’s what it all boils down to. If we could just communicate. If we just would communicate more effectively, things would be better.” “Do you have trouble speaking?” I asked. “No,” he … Continue reading
Posted in Communication Skills
2 Comments
