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- Hiring Talent is NOW available. The only book on hiring that blends the research on levels of work with the discipline of behavioral interviewing.
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Category Archives: Accountability
How to Build Trust
“What do you mean – No surprises?” Rachel quizzed. “My team member must know that this conversation is coming. Everyone is constantly correcting his mistakes, making him do re-work.” “So, you want to keep him guessing? You see, surprise works … Continue reading
Important First Behavior
“I understand positive reinforcement in video games, how you level up to expert, but, how does that work around here?” Travis asked. “I run a loading dock.” “Travis, the guys loading the trucks, have you noticed the different colored t-shirts … Continue reading
Posted in Accountability, Performance Feedback
Tagged feedback loops, manager, positive reinforcement
Bigger Problems to Solve
“It’s new,” said Jeremy. “My role is different. I never thought there was this much difference between being a supervisor and being a manager.” “What is the biggest change?” I asked. “I used to have a team of technicians. Now … Continue reading
Posted in Accountability
Tagged manager, supervisor, time-span
Let Them Deal With It
“I am ready to throw up my hands. I have come up with eight ways to Sunday for our route technicians to do a better job on their service calls. I am ready to do a Flutie drop kick and … Continue reading
Posted in Accountability, Leadership
Tagged accountability, hiring talent, leadership
Can He Do the Work?
“The profile on this candidate is outstanding,” Rory explained. “It will take a special person to fill this role, and by golly, I think we have found the right person.” “The profile is outstanding compared to what?” I asked. Rory … Continue reading
Posted in Accountability, Hiring Talent
Tagged complexity, hiring talent, work
A Decision Based on Hope?
Sylvia was perplexed. Difficulty trusting her judgment. “I have this gut feeling that Porter would make a good supervisor. But, he is our best technician. If I promote him and it doesn’t work out, I might lose my best technician.” … Continue reading
Posted in Accountability, Hiring Talent, Leadership
Tagged capability, internal promotion, potential, project work, testing
Designing the Work
Chase left our conversation abruptly. Across the plant floor, he had spotted a problem and rushed to make a correction. He was apologetic on his return. “Sorry, but this is why I called you today. I feel like a two … Continue reading
Posted in Accountability, Time Span
Tagged accountability, huddle meetings, meetings, priorities, work design
3 Comments
A Plan is Not a Goal
From the Ask Tom mailbag – Background (Tom): So, now we are left to think about your target completion time. If you truly believe that Stratum IV capability is required for success in this project, then I must assume the … Continue reading
Posted in Accountability, Time Span
Tagged level of work, planning, work, work design
Without a Deadline
From the Ask Tom mailbag – Question: What happens if someone isn’t focused on a timeline? We have a number of people who need to be strategic and who need to maintain a number of balls (projects) in the air, … Continue reading
Posted in Accountability, Time Span
Tagged deadline, goal, objective, project, task, task assignment, what by when
1 Comment
The Sucker Punch Question of Org Charts
From the Ask Tom mailbag – Question: I was in your Time Span presentation about Elliott Jaques and Managerial Relationships. I recently discovered that our perceived organization chart is quite different that the one I had or felt was in … Continue reading
Posted in Accountability, Organization Structure
Tagged accountability, manager, org chart, reporting structure
