Category Archives: Coaching Skills

“I just can’t seem to get anything done,” lamented Ralph. “It seems that, all day long, people just line up at my door with questions and problems they cannot solve. I spend more time working on their problems than my … Continue reading →

“I see, I mean, I am having a problem with one of my new supervisors, and I need to know if he is up to the challenge. If you could interview him, I would appreciate your feedback,” explained Ryan. “You … Continue reading →

From the Ask Tom mailbag: Question: What is an extreme negative temperament? Response: We all have the ability to irritate others on occasion. An extreme negative temperament would be connected to behavior that is over the top, sustained and sticks … Continue reading →

From the Ask Tom mailbag: Question: If we cannot change a person’s natural capability, except to watch it grow through their lifetime, what can a manager do to impact a person’s effectiveness in a role? Response: Tons. It is a … Continue reading →

“So, life is NOT a river,” Ellen repeated. “No,” I replied. “And I cannot teach you the things you need to know to become a better manager. You cannot read a book on management and suddenly be a better manager.” … Continue reading →

“I know I need some help,” Ellen explained. “I am in a new role, I have to step up my game. I know you and I know that many people trust you to help them. I need you to teach … Continue reading →

“So, how long could they keep that up?” I repeated. “As long as nothing changed, how long could your team simply repeat what they did the day before?” “Well, forever,” Nathan exclaimed. “But things do change.” “Bingo!” I said. “Things … Continue reading →

“I think I am pretty good at explaining our policies and procedures. I mean, we spent a lot of time developing our processes. We have tested things. We know the best way to get things done. So, why doesn’t my … Continue reading →