“Why is culture important?” I asked.
“It’s the way things are,” Ryan explained. “It’s that unwritten set of rules that governs our behavior, that determines the way we work together.”
“And why is it important?” I repeated.
“Every company has a culture, whether they like or not. It’s an undercurrent, sometimes silent, sometimes outspoken.”
“And if there is an official rule that is in conflict with a cultural (unwritten) rule, which wins?”
“Culture always wins. For better or worse, culture always wins.”