“So, it’s that simple,” I prodded. “Hold managers to account for the output of their team? That’s the beginning, that’s where we start?”

Pablo nodded. “Managers, who have before blamed their team, will begin to pay attention to the care and feeding of their team. It starts with who they let onto the team. If it is well understood that the manager is accountable for the output of the team, managers will develop a more rigorous selection criteria. Fogging a mirror will no longer be acceptable. If we can only assume the team member shows up to do their best, the manager has to make sure their best will be good enough.”

“You are talking about hiring?” I asked.

“That’s where it starts,” Pablo smiled.