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Category Archives: Performance Feedback
Important First Behavior
“I understand positive reinforcement in video games, how you level up to expert, but, how does that work around here?” Travis asked. “I run a loading dock.” “Travis, the guys loading the trucks, have you noticed the different colored t-shirts … Continue reading
Posted in Accountability, Performance Feedback
Tagged feedback loops, manager, positive reinforcement
Your Customer is Not Your QC Department
“You cut your lead time from six weeks to four weeks. Higher throughput with the same number of people, with the same equipment, in the same facility, you lowered your cost. You shifted from just getting the orders out the … Continue reading
Posted in Organization Structure, Performance Feedback
Tagged feedback loops, quality, quality control, system, warranty
That’s the Problem with Results
“That’s the problem with our results based system,” Audrey explained. “As his manager, I have to sit around and wait for the results to come in. If they don’t, I am supposed to be quick and decisive. Chop him off … Continue reading
Posted in Accountability, Performance Feedback
1 Comment
Judging Effectiveness
“Is this person working as effectively as someone in the top half of the role or the bottom half of the role?” I asked. “Sometimes they struggle, so I will have to place them in the bottom half,” Anna replied. … Continue reading
Posted in Performance Feedback
Hooked on a Feeling
“How do I know?” Jonas asked. “I have a team member who wants a promotion, but I am not sure if they are ready.” “How long have you been this person’s manager?” I asked. “Eighteen months. In direct supervision, I’ve … Continue reading
Posted in Performance Feedback
1 Comment
The Myth of Results Based Performance
“I’m curious, though,” Jonas was thinking out loud. “As we create these tests for Rudy, to determine his capability in longer Time Span tasks, I am wondering how long this assessment period will take? If we test his capability on … Continue reading
Posted in Performance Feedback
3 Comments
Managing Effectiveness
“Why now?” I asked. “Why this sudden interest in Performance Management?“ Patricia had pulled a file with the job descriptions for her team. But my question stopped her. “I just feel like things are coming back. I look at 2010 … Continue reading
Posted in Performance Feedback
Did I Just Say That?
Patricia settled in to work on the first dilemma of her Performance Management system, Where to Start. “Your first gripe about that HR website system was that it wasn’t relevant to the roles of your team. How are you going … Continue reading
Posted in Performance Feedback
1 Comment
Nothing Really Changes
Patricia wasn’t happy with her company’s Performance Appraisal system. She was clear about the reasons why. One size appraisal forms don’t fit. They are often irrelevant for the role under review. The suggested rating criteria are general, vague and can … Continue reading
Posted in Performance Feedback
Bored With This One
“I talked with some of the other managers,” Patricia explained. “No one likes our Performance Appraisal system.” I nodded. “Tell me more.” “Here’s the thing. Sure, we get together informally on a daily basis and talk about what is going … Continue reading
Posted in Performance Feedback
1 Comment
