From the Ask Tom mailbag –
I was just promoted to a new role in my company, as an S-III manager. Every working relationship is now different. All these years, I avoided my manager because the only feedback I got was criticism, my task assignments seemed like barked orders. The less we talked, the better we got along, at least from my perspective.
As time went by, my manager moved on and I was tapped to take his place. So, now, I have a new manager. In your workshop, you said it is the role of every manager to bring value to the decision making and problem solving of each team member. While this is certainly advice for me as I work with my new team, I am more curious how I might kickstart things with my new manager. I refuse to stand by the same dysfunction I had with my old manager. How can I get the most out of the working relationship with my new manager?
First, congratulations on your promotion. I can see from your question why your company selected you. I assume your new manager is in a role at S-IV.
- Clarify expectations
- Organize expectations
- Define the output
- Schedule a recurring meeting
- Set the agenda
- Don’t skip the meeting
The central document to clarify expectations is a role description. The tendency is to assume understanding without a written agreement. Write it down.
In your new role, you will be accountable for a range of outputs. An S-III role is a big role. You will have a long list of tasks and activities. Some of the things you do will go together, but some things will be separate and distinct from the other tasks and activities. All are important, none can be overlooked. Find the things that go together and collect them (in the role description) into a Key Area, a Key Result Area (KRA). Go back to your list and find the next things that go together, separate and distinct from the other tasks and activities. Collect them (in the role description) into another KRA. By the time you finish this exercise, you should have defined approximately 6-8 KRAs.
Define the output
In each KRA, based on the tasks and activities, define the output. What is the accountability in each KRA? Each Key Area must have at least one, no more than three defined outputs.
Schedule a recurring meeting
Schedule a recurring meeting with your manager, two hours, once per month. This meeting is just the two of you, 1-1. This is not a casual meeting, but a formal meeting with a start time and an end time. You set the agenda.
Set the agenda
Your agenda will follow the Key Result Areas (KRAs) you defined. Your role description will give you a general idea of the tasks and activities, as well as the defined output in each KRA. Your agenda will identify the specific actions and short term goals for the next thirty days. In the meeting, as you describe your intentions to your manager, you will make notes and commitments.
Don’t skip the meeting
There will always be something that seems more important at the appointed time of your meeting, but it’s not. The event that gets in the way of your meeting will be more urgent, but never more important.
This is the meeting where your manager will bring value to your decision making and problem solving. -Tom