Tag Archives: maximum capability

The Measure of Performance

From the Ask Tom mailbag:

I attended one of your workshops last week. How do you evaluate the Potential Capability of prospective or current employees, using Time Span as the metric?

While this sounds like a simple question, there are many elements to it. Your question is all about Capability.

  • Does this person have the Capability to fill the role, now?
  • Does this person have the Potential Capability to fill this role in one or two years?
  • Is the underperformance, that I observe, related to a lack of Capability, OR another factor?

These are all absolutely legitimate questions for a manager to ask when making a decision related to task assignment, internal promotion and external recruiting from a candidate pool.

It is critical to understand that successful performance in ANY role can be traced to these four factors –

  • Capability (your question above)
  • Skill (Technical knowledge and practiced performance)
  • Interest or Passion (Value for the work)
  • Reasonable Behavior (Habits and the absence of extreme negative temperament)

And I depend on the judgment of the manager to determine which factor(s) are most directly related to the performance I observe. And if the primary factor turns out to be Capability, the most descriptive term is Applied Capability. Indeed, the person may have greater Potential Capability, but as a manager, I am only able to see Applied Capability. I can see Applied Capability because there is a work product, direct output.

But your question was about Potential Capability. As a manager, I may make an intuitive judgment that a team member has greater Potential. This typically means, that, as a manager, I observe underperformance that I deem “could be better.” The question is “why?” What factors could be changed to create higher levels of effectiveness in the role (or task)?

Changing the degree of Applied Capability has little to do with Capability. It has more to do with the other three factors. The limits to Applied Capability have to do with Skill, Interest and Reasonable Behavior. Change any one of those factors and you will see a change in Applied Capability.

But your question was about Potential Capability. The only method, as a manager, to gain insight into a person’s Potential Capability is to test for it. Project work is the single best way to test for Potential Capability. Lee Thayer says it best, “The only measure of performance, is performance.”
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Assessing Capability

From the Ask Tom mailbag:

How can I tell? You talked about the four states of mental processing. When I look at a person, meet a person, talk to a person, how can I tell? How can I tell if they have Stratum I, II, III or IV capability?

The short answer is, you can’t tell. The longer answer is, it’s not your place to determine capability. Leave that to a higher authority.

Look, you are a manager. You are not an amateur psychologist.

Can you spot positive behavior from your team members? Can you spot negative behavior? Why does it only take nanoseconds for you to tell the difference? Because you are a manager, that’s what managers do. Play to your strengths as a manager.

  • Is it within your authority as a manager to determine what tasks need to be completed?
  • Is it within your authority as a manager to determine a reasonable amount of time for each task?
  • Is it within your authority as a manager to evaluate the effectiveness of the person you have assigned to each task?

That is your playing field. It is within your authority to evaluate the effectiveness of your team members related to the task. There are a handful of factors that contribute to or detract from effectiveness – skills, circumstances, interest, habits. Stay on this playing field, that’s what you are good at.

The question of a person’s maximum capability is not your issue. Your issue, as a manager, is ONLY what is capability related to the task. It’s all about the work.