What the Manager Must Know

Welcoming a new group of students to my leadership program in Fort Lauderdale.

In 1999, Marcus Buckingham, with the help of the Gallup organization published their findings of an extensive survey on employee retention. First Break All the Rules documents the most important reasopn that a team member leaves a company, is not for money, but the relationship they have with their manager.

A company may have the best benefit package, the best food in the cafeteria, flexible working hours, free car washes, but if the team member has a lousy relationship with their manager, they will leave. On the other hand, the company may struggle to provide benefits, make everyone bring their own lunch and wash their own car at home, but if the team member has a good working relationship with their manager, the team member will likely stay with the company.

What do I expect from every manager. I expect every manager to know their team. I expect every manager to engage in regular 1-1 meetings with each team member. And, during that meeting, I expect the manager to learn something about the team member, outside of work.

Become genuinely interested in other people. – Dale Carnegie. It’s the most important retention tool for every company.

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