“Why is this so important?” I asked.

“We look at an organization and instinctively think it is a collection of personalities, and that we must pay attention to the personalities as that will be the way our organization gets along. Far more important is the structure, the way we organize the work and define the working relationships,” Pablo nodded.

“How so?”

“Think about the simple relationship between a manager and a team member,” Pablo continued. “That relationship will spell trust, fairness and deep satisfaction. OR, it will spell frustration, manipulation and despair. The organization gets to choose how it defines those working relationships. Further, those emotionally charged responses will spill over into the way people see the rest of the world. On the shoulders of the organization is the tone for other social relationships.”