“If people do their best work in a place where they feel safe, what is it that managers can do to create that space?” I asked.

“We always want to do,” Pablo started. “If managers would only do this, do that, things would be better. It is not so much a matter of what managers do, it is a matter of the relationship between the manager and the team member. Do we have relationships built on dominance, pressure and compliance, or relationships built on trust, cooperation and commitment? Organizational structure is the way we define the working relationships between people.”

“This sounds like culture,” I replied.

“Organizational structure defines the working relationships between people. Organizational structure is culture.”

—New, available soon, on Amazon.  Premeditated Culture, Consequences of What We Tolerate.