All the king’s horses and all the king’s men couldn’t put Humpty together again.
Yesterday, someone asked me, as we move from shelter-in-place to a re-open of the economy, what should a CEO think about? Of course, there is work to be done, and we will bring people back to do that work, but what should the CEO think about?
- What does my market environment look like in three months time, one year’s time, two years time? This includes market demand, regulations, capital requirements, availability of labor and technology.
- What should my company look like in three months time, one year’s time, two years time?
- What are the internal functions necessary to support my product or service in that market demand?
- Inside each function, what is the level of decision making and problem solving?
- What roles do I need to make those decisions and solve those problems?
- Do I have people on my team who can effectively play those roles?
There are two concepts embedded in these questions.
Levels of work (levels of decision making, levels of problem solving)
If your company considered the purchase of a $100,000 machine, and it was NOT necessary, would you buy it? That same decision has to be made about the roles inside the company. Now, is an opportunity to examine your organizational design and ask, is this necessary?
Levels of Work
Most CEOs do not think about the work necessary to make the product or provide the service. Understanding the level of decision making and the level of problem solving are specific clues to the talent you need. Now, is an opportunity to examine the levels of work and ask, do I have the people on my team who can effectively make those decisions and solve those problems.