The time to re-think is over. The time to adapt is now. Actually, never too late to re-think.
- Employee shuttle buses will have spaced seating, one person for every six seats.
- Employees will wear face masks, take the stairs and walk one-way around the office.
- Lunchrooms will have only 25 percent seating capacity.
- In-office meetings will still be virtual.
- Larger conferences are canceled through 2021.
- New budget lines for PPE.
- Building admittance will see temp screening and self-declared wellness protocols.
- Flying will be more rigorous than entering a building.
- Shopping inside a store will see a transformed retail experience.
- Cash and checks will disappear, in favor of touch-less (NFC) digital transactions.
- Drive-thru shopping will see re-marked traffic lanes around stores.
- Restaurants will shift from dining rooms to take-out and delivery.
- Arena sports will yield to open-space sports.
- Movie theaters may never re-open, throwing film distribution a curve-ball.
All of these things will impact your business model, the way your customers interact with you, the way team members interact with each other. Intrinsically, we are social animals who want to be together.
These permanent adaptations will seem clumsy at first, but permanent nonetheless. And the clumsiness will become practiced, and those among us who practice will become competent at a new way. And the new way will improve on par with the old way. And, we will wonder what took us so long to get over our resistance.
All of these and so much more!
What else?
I just sent these to my management team, as I do with many posts from Tom. I told them to think not only about these but use them to think about others.
Public schools won’t open at full capacity and will go year round to accommodate. For existing year-round schools, some students will need to go to a new school that wasn’t already year-round.
Universities won’t open physically until at least January. With the NCAA losing March Madness and half its revenues, funding to schools dropped and student athletes will lose scholarships. And some colleges may never open again.