It’s been a whirlwind of a week. I would like to welcome our new subscribers from workshops in Minneapolis, Des Moines and Austin.
“What do you mean, she doesn’t know she is accountable? It’s very clear to me,” Megan complained. “She has a very clear dotted line to that area of responsibility. I know it’s not her highest priority, but still, she is responsible.”
“So, there is a conflict in her priorities?” I asked.
“Not a conflict, really, she has to get it all done. Just because it’s a dotted line doesn’t mean she can ignore it. Besides, at the bottom of her job description, it says, -and all other duties assigned.- That should cover it.”
“As her manager, what do you observe about the way she handles the conflict in her priorities?” I pressed.
Megan thought. “I think it’s an attitude problem. It’s almost as if she doesn’t care about one part of her job.”
“I thought it was just a dotted line?” I smiled.
Megan stopped cold. “You think the problem is the dotted line?”
“Dotted lines create ambiguity. Ambiguity kills accountability. What do you think?”