Tag Archives: leadership

Charles “Red” Scott – RIP

If you are lucky, you will meet someone in your life that changes your life. I was lucky. In 1995, I found myself across a breakfast table from Charles “Red” Scott. We soon learned, like in the first five seconds, … Continue reading

Posted in Control Systems, Leadership | Tagged , , | 9 Comments

Identifying Talent

“How do you identify emerging managers in your organization? As you look around your team, what do you observe, what catches your eye?” I asked. Wendy spoke first, “I watch them in meetings. I look to see, when they speak, … Continue reading

Posted in Hiring Talent, Leadership | Tagged ,

Let Them Deal With It

“I am ready to throw up my hands. I have come up with eight ways to Sunday for our route technicians to do a better job on their service calls. I am ready to do a Flutie drop kick and … Continue reading

Posted in Accountability, Leadership | Tagged , ,

The Value of a Question

“Bring value to the decision making and problem solving of my team. Easy to say, but how do you do that?” Jeanine protested. “Look, I don’t even work here. You call me in as a consultant, because you are having … Continue reading

Posted in Leadership | Tagged , , , ,

Management is a Contact Sport

From the Ask Tom mailbag: Question: I have a manager who wants to work from home. Have you ever seen any statistics about productivity of people working from home? Does it work? Or is something lost? Response: The first two … Continue reading

Posted in Accountability, Leadership | Tagged , , , | 1 Comment

How Does That Happen?

“So, what’s the solution?” Arnie was puzzled. “I pressed hard, we made our numbers. I lost seven good people in three months. Five technicians and two direct reports.” “Let’s start with that,” I said. “Start with what?” Arnie asked. “Direct … Continue reading

Posted in Accountability, Leadership | Tagged , , , | 3 Comments

Grooved Behaviors

To be more effective managers, we cannot change our entire psychological makeup. We are who we are. But we can engage in more effective behaviors, shifts in our behaviors. Arnie was hell bent on accountability. Two managers and five production … Continue reading

Posted in Accountability, Leadership | Tagged , , , , | 1 Comment

Leader or Manager? Argument Continues

From the Ask Tom mailbag – from a new subscriber in Brazil. Question: Your blog is fantastic! I´d like to know, what´s your opinion about the difference between managers and leaders? Response: I usually avoid this discussion. It’s an important … Continue reading

Posted in Leadership | Tagged , , , , | 7 Comments

Culture Fit as Part of a Role Description

Yesterday, I got a question from a participant in our Hiring Talent online program. In the Field Work assignment to create a Role Description (according to a specific template), the question came up. Question: I wasn’t sure about including the … Continue reading

Posted in Hiring Talent | Tagged , , , , , ,