From Outbound Air –
“I have an issue where I could use your help,” Jim explained to the group. “And I think your understanding will have impact all the way to the top of this organization.
“As a manager, you each have a team,” he continued. “And you defined a manager as that person held accountable for the output of the team. So, if there is a decision to be made, related to the objective for that team, who is accountable for the consequences of that decision? Is it the manager, or the team?”
“Are you kidding me?” Johnny replied. “It’s the manager. If it turns out to be a wrong decision, we don’t fire the whole team, the manager is accountable.”
“Then, whose decision is it to make?” Jim floated the question, the same question that frustrated Kevin DuPont. “Whose decision is it?”
“It’s the manager’s decision,” Johnny responded. “The manager is accountable, the manager lives and dies by the decision.”
“But what if the manager doesn’t have all the facts to make an informed decision,” Jim protested, “and needs the team to participate. Needs the team to gather the facts, analyze the facts. Then, whose decision is it?”