“I don’t care that they hate the rule, but safety is safety, and the rule is the rule,” Rory explained.
“What’s your point?” I asked.
“The point is, I tell the guys, over and over, they have to wear their hard hats on the job site, but I hear, as soon as I am gone, they take them off. I know the hats are hot, but the job site is a dangerous place. Besides, if OSHA drops by, there is a hefty fine.”
“It’s seems like all your efforts are having the opposite effect of what you want. You sound like a behaviorist who has no children.”
“I have kids, what do you mean?” Rory resisted.
“If you have kids, then you know the futility of scolding over and over. I bet you even tried raising your voice. Probably had the same impact,” I said. “If I told you once, I told you a thousand times.”
Rory chuckled. “Yeah, you’re right. I just don’t know. I mean, these guys are grown adults. You would think they would listen to reason.”
“You think you are talking reason. I would bet the crew hears your reason as rules. And they hear your instructions as scolding. People learn faster and retain more in a positive environment than they do when they are criticized. Is the point of the conversation to demonstrate how angry you can get, or to persuade them to wear safety helmets, even when you are not around?”