I Can’t Just Come to Work Anymore

Leave a reply

“The biggest change for me,” said Renee, “is that I have to spend time learning. I thought I was finished learning when I finished school. I was wrong. Think about it. The things I am learning today weren’t even invented when I was in school.”

Renee paused and looked around the table. “First, I have to keep an open mind that there are things I don’t know. There are things we do that can be done better. There are new ways to reach our customers. There are new ways for our customers to reach us.

“There are new products in our market that are better than our products. We have to see where we need improvement. We have to keep an open mind that we can always get better.

“The main thing is, I just can’t keep coming to work every day, thinking, all there is to do, is the work. If I want to be more effective, I have to keep learning.” -TF

P.S. Management Skills Blog celebrates its one year anniversery today. Cheers. -TF

The Most Important Question

Leave a reply

“So, what’s changed?” I ask. It is one of my favorite questions. Change can happen on the outside, but it can also happen on the inside.

I always ask, “What’s changed in your industry?” The responses are easy, mostly observations from trade journals.

“What’s changed in your company?” The eyes roll. There is always some new something. Some new computer software, some new procedure, some new person, something new to stir things up. You can hear all about it at the water cooler.

“And with your team? What’s changed about your team?” The looks are puzzled. Well, we have a new team member. And Ralph, is getting weirder. And we have to work harder than we used to. And more is expected of us.

“And with yourself? What has changed about you?” This is the most interesting question. In the past twelve months, what has changed about you? What is the most significant thing you have learned? What is the most important decision you have made? What has made your older and wiser? What have you lived through that has prepared you for tomorrow? -TF

Build a Real Team

Leave a reply

It was Lori’s turn to talk, “After the hurricane, in the midst of all this, without power, downed traffic lights, dodging piles of debris on the side of the road, our team members showed up. We had no air conditioning. They had to share computers running off of generators. Our land line phone service was down and only three cell phones could receive a usable signal. The warehouse guys had to manually keep track of things on a clipboard, and be neat about it. They really came together as a team.”

People often ask me for ways to go about building teamwork. They suggest things like ropes courses, sensitivity training, personality and communication seminars. I always respond the same way.

If you want to build a team, gather the group together and give them a real problem to solve. Give them a problem that is difficult, where the outcome makes a genuine difference. Give them a problem where the challenges require them to cooperate and support each other’s efforts. Solving real problems builds real teams. -TF

New Lessons on Preparedness

2 Replies

Hurricane Wilma disappeared from national media attention a couple of weeks ago, yet South Florida is still deep in the digging out phase. Power has yet to be restored to more than 100,000 businesses and residences. Fifteen days after the storm, watching the face of someone just receiving power is very uplifting.

Post hurricane debriefings are a staple of company life these past few days with some significant learnings. There is a distinct phase of preparedness that is emerging, seldom considered before.

Most companies in South Florida had some sort of pre-hurricane preparedness plan. It included storm preparations to safeguard lives and property. It is a testament to that preparedness that only ten people died during the storm.

Emerging is a new phase of preparedness where most companies were caught short. Post storm recovery had been limited to taking down shutters and piling up a little debris. Hurricane Wilma taught us the lesson of extended loss of power and staple provisions well beyond a three day period.

Here is a question or two? What was the biggest lesson your company learned? Based on that lesson, what would you recommend in the future? Please post your responses here. -TF

Organizing Your Thoughts

Leave a reply

More from the Ask Tom mailbag.

Question

Everyday I get more and more information through reading and talking to people, observation etc. My question is, “How do I organize the information I have identified as useful?”

I currently use an Excel file and filters in the worksheets to do it but is there a better way?

Response

Any tools that help you will work, whether they are spreadsheet tools, database tools, or even searchable documents.

First consideration is to determine if the tool is accessible or part of your daily discipline to record the things you want to remember or have access to later.

Second consideration is the ability to quickly search to find what you are looking for. Even my blog works well for this. It is a series of thoughts, set in categories. I can search a specific category if I am looking for something. Even more powerful is the actual search tool built into the blog that lets me search for a key word or phrase.

Finally, you will find that you use different tools for different things. I keep lists in my Palm Pilot for books I want to buy. That way, when I get to the bookstore, my list is always with me. For ideas that I might want to organize into workshops, I find that PowerPoint is very helpful. For very complex ideas, I actually create websites to help me understand the dependencies and linking between ideas and processes. It helps me understand the logic of ideas and what impact one idea may have on another idea.

One tool that we have found very helpful is a tool called a wiki. You can see how it has been used as a collaborative tool by visiting the following link:

www.wikipedia.org. This actually allows other people to help piece ideas together. -TF

If you would like to ask Tom a question, follow the link to the right.

A Sequence of Many Skills

Leave a reply

From the Mailbag at Ask Tom

Question

What are some delegation skills?

Response

Delegation is really a sequence of skills. The sequence starts with identifying the person for the delegation. As delegation is your most powerful people development tool, the selection process requires both coaching and mentoring skills.

Successful delegations involve skills in both planning and goal setting. Communication skills are important during the delegation meeting, to make sure that expectations are clearly understood. Follow-up and evaluation skills are important as the delegation progresses, to determine course adjustments toward the final delivery in the delegation.

So you see, delegation is not a single skill, but a sequence of separate skills put together for a specific purpose. -TF

If you would like to ask Tom a question, follow the link to the right that says -Ask Tom-.

Indefinitely Suspended

Leave a reply

Sam was turning schizophrenic on me. One minute, he was sure he was going to terminate Alex, the next minute he was sure the team could not live without him. True, Alex was a top performer, on top of the productivity list every month.

But, he was such a pistol to be around. He was arrogant, and he let everyone know it. It’s not that he was simply loud and boisterous, but even in one-on-one conversation, he was always stirring things up.

I told Sam to look at the sports page from over the weekend. Sam is not the only one struggling with this issue. The Philadelphia Eagles have indefinitely suspended Terrell Owens for -conduct detrimental to the team-.

“Sam, understand that Terrell Owens is one of only 6 NFL players ever to make 100 touchdown catches. Yet the Eagles know that his attitude and behavior off the football field causes more problems to the team than his superior athletic performance on the field.

“Your difficulty with Alex may be a deal killer,” I continued. “It is a tough call to make, but sometimes the individual contribution of a single team member is outweighed by the damage done to the rest of the team.” -TF

Not a Gift, but Something Earned

1 Reply

As a young project manager, Mario had been successful at meeting the deadline and holding profit margins on each of the four projects he completed. Paul, his manager, wanted to give him a promotion, but was gun-shy.

The last project manager Paul promoted had done well on smaller projects, but the responsibilities of longer range projects had overwhelmed him. In the end, Paul had to let him go. It was almost as if the promotion ruined a good junior project manager.

“You don’t test a person’s time span by promoting them,” I said. “Though not impossible, it is very difficult to backtrack a promotion. Instead, test a person’s time span by giving them longer range projects to work on. Only if they are successful, do they get the corner office.

“Don’t promote the person to test them. Test the person to earn the promotion.” -TF

Delegation and Time Span

Leave a reply

“My team tells me that I don’t follow-up with them often enough, and that is why I am often disappointed,” complained Sherry. We had been talking about her delegation skills.

“How often is –not often enough-?” I ask.

“It seems to be different for different people.”

“Why do you think that is?”

“I don’t know,” Sherry paused. “One person can just go longer than another person.”

“Sherry, I want you to think in terms of Time Span. Time Span is the length of time that a person can work into the future without your direction, using their own independent discretionary judgment. And each person on your team has a different time span.

“Here is your exercise. Make a list of your team and beside each name, I want you to guess the length of time that each one can work independently. Your guess will be the first benchmark for how long you leave them to work without follow-up. I want you to keep a log. Once each week, for a month, write down your observations of each team member’s time span. We will get together and talk again.” -TF

Drive the Decision Down?

Leave a reply

Question:
What is your opinion on the idea of forcing decision making downward. Do you think downward decision making is desirable?

Response:
It depends. There are a number of factors that will determine this direction. Ultimately, I will hold the manager responsible for the results of any decision that was made. This alone may guide you.

First factor is risk management. How much risk is associated with the result of the decision? If the decision is made poorly, how much damage can be done?

The second factor has to do with purpose. What is the purpose of driving the decision down a level? Is it a learning purpose? Is its purpose to obtain buy-in to the decision? Get clear on the purpose and that will help you determine the direction to move. -TF