“So, you have the best tools, the best machinery that money can buy?” I asked.

“Yes,” Rolo replied. “The very best.”

“And, yet your team still underperforms?” I continued.

“Yes, and we purchase the best in raw materials of highest quality, minimum defects,” Rolo nodded.

“And, yet your team still underperforms?” I asked again. “And, your training. I assume you have the best in training?”

“Of course,” he agreed. “I mean, it’s not like we don’t run into production problems, but when we do, it shuts down the line, everything stops while we figure out the problem. Seems odd that it takes so long because we have a best practice for almost every problem that occurs. We are supposed to know what to do.”

“So, what’s the problem?” I wanted to know.

“I don’t know,” Rolo shook his head. “We have invested in the best of everything for our people.”

“What if you don’t have the right people,” I looked at Rolo squarely. “How do you invest on getting the right people?”