“But everyone understood that we had to land the project for the team to get their bonus,” Lindsey protested.

“No, you understood that. The team understood something different. If they gave it their best and worked really hard, the team would get the bonus. So, they worked really hard and gave it their best. The only person who was in position to make decisions was the manager. The team didn’t get their bonus because of their manager.”

Lindsey was quiet. “So, we set up a system that, in the end, created a divide between the manager and the team.”