“I want to send this guy back to training,” Roger pursed his lips.
“Again?” I replied. “This would be the third time through.”
“I know, I know. But the mistakes he makes and the bone-headed decisions he makes, they just seem careless. If he would apply himself a little harder, he might have a break-through.”
“Roger, you have a classic managerial case of fixitis,” I replied. “You think you can fix people.”
Roger nodded. “Yes, I guess I do.”
“There is a big difference between skill and capability. You can train a skill, a skill can be learned. A skill can be practiced, honed and coached. But, you cannot teach capability. Capability is what it is. Please understand, capability grows and matures through a lifetime, but not from a two week training period.”