“I know how it is affecting you,” I said. “How is it affecting the team?”
“Well, when they don’t meet the goal,” Brent explained, “I sit down with them, mostly one at a time and talk to them about doubling down their effort. They are just going to have to work harder. They can tell I am disappointed in them, so I am sure it makes them feel bad.”
“Why are you disappointed in them? Are they doing their best?” I asked.
“Yes,” Brent slowly nodded. “They are doing their best, but they are missing the goal.”
“Well, the team goal. I am just trying to help them meet the team goal.”
“What do you think the team goal is?”
“Well, we measure it in revenue, average revenue per sale, and number of new clients. The goal this month, it is supposed to be our best month of the year, is 47 new clients.”
“The goal is 47 new clients? That’s good, but I want you to understand that is not the team’s goal.”