“You would think at their age, they would know better,” Phil complained.
“What makes you think that?” I asked.
“The sales manager calls a meeting with the marketing manager, and the marketing manager refuses to attend. I ask why? And, all I get is how the sales manager is pushy, always with opinions about the way sales runs and it’s not even his department.”
“So, what is the sales manager to do?” I prompted.
“It’s annual budget time, and I told the two of them to get together,” Phil continued. “I need sales and marketing to coordinate. What I get is a big, fat personality conflict.”
“What would you say, if I told you, I didn’t think you had a personality conflict,” I replied. “But, rather an accountability and authority issue?”
“What do you mean?” Phil looked skeptical.
“Do each of them have an accountability to publish an annual budget coordinated with the other?”
“Yes,” Phil nodded.
“Is coordination something you would like, or is it a requirement?”
“It’s something I would like, but I don’t want to be pushy. They should be able to figure it out,” Phil defended.
“And, if they don’t coordinate, then they miss the accountability?”
“Well, yes,” Phil looked puzzled.
“I don’t think you have a personality conflict, I think you have an accountability and authority issue.”