“So, what are you going to do differently?” I asked. Cheryl had just received some brutally honest feedback from her team. Rather than become defensive, she was taking it to heart, a really tough move for Cheryl.
“As much as I know that I have things figured out,” she said, “that doesn’t seem to hold water around here.” Cheryl was truly struggling. She knew her team needed to make some changes, but she knew she had to make some changes first.
“So, what are you going to do differently?” I repeated.
“It’s almost like I have to do everything differently. The worst part is, that I can look at a problem and immediately know what to do. But I am going to have to lead my team through the problem solving process to make any headway with them. It just takes so much time.”
“Cheryl, sometimes you have to slow down before you can go fast?”
“I know,” she replied.
“So, what are you going to do differently?”
“First, I am going to have to listen more and talk less.”
“Good. When is your next team meeting?”
“Let’s meet about a half hour before and talk about how that meeting is going to be different.”