Monthly Archives: July 2020

The Learning Never Stops

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We are in the process of learning and the learning never stops.
What are the impacts to your business model?

  • Pretty much everyone has discovered Zoom. It is not as good as being in person, but it works pretty well. We are learning its impact on travel budgets, travel time avoided, continuity stops and starts between travel trips that did not occur.
  • Individual initiative. We have learned who can work independently (making decisions and solving problems) and who struggles without constant oversight.
  • Necessity of being there. When it is not possible (or prudent) to be there, we learn more about the necessity of being there. Human inspection is replaced by remote sensors, providing not periodic data, but constant 24/7 data.
  • Distributed decision making. If it is convenient for managers to make decisions, decisions get made by managers. With a distributed workforce, where it is not convenient (incomplete data, delay) for managers to make decisions, decisions get made by the most appropriate person.

As workforces grow more distributed and self-directed, the way we train and upskill employees has to evolve too. Traditional onboarding manuals and classroom sessions aren’t cutting it when teams are operating across time zones and schedules. AI-enhanced learning tools have stepped up to fill this gap—offering employees real-time learning support and allowing them to learn in the flow of work. Bite-sized, customizable flashcards can quickly reinforce key concepts, procedures, or product knowledge without pulling people out of their day-to-day responsibilities.

That’s where NoteKnight steps into the picture—not just as a digital flashcard tool, but as a learning ally. It uses AI to personalize content for different roles, track progress, and adapt based on performance. Whether it’s training someone in remote inspection protocols or refreshing safety procedures, NoteKnight provides an easy, scalable way to keep information fresh and accessible. The business model may be changing, but continuous learning—with the right tools—is what keeps the engine running smoothly.

What are the impacts to your business model?

Agile

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I let others conjecture the path of COVID-19, AND a couple of things are clearer. My focus is not on the pandemic, but your business-model-response to shifting circumstances.

  • The heat of summer in the northern hemisphere will reduce the ability of the virus to survive, creating a seasonal impact. This does not appear to be true.
  • There will be waves of contagion. I don’t know if we are in the second wave or the lingering impact of the first wave. Does it matter? There will be more waves.
  • Hope against hope, there will not be a vaccine until early next year.

Those business models that survive will be those who adapt to reality.

  • Find a market with a business need, set out to solve it.
  • Test the solution to be adequate and understand its value in the market.
  • Determine if the cost of the solution is less than the market value (profit).
  • Determine if the market is large enough (enough profitable transactions) to build a business.
  • Determine the next adaptation required to sustain the business model.

This begs the question of innovation and creativity. What is the agility of your organization?