This is a series on Teal and Levels of Work. Here is the backstory for the series in case you are interested in the context. The purpose for the series is to explore the tenets of Teal through the lens of Levels of Work.
Let’s start with this emotionally charged word – hierarchy, which appears to be the (hier)arch-enemy of all things self-directed. Tom Collins posted a comment yesterday, “I’m intrigued by your hidden hierarchy tease.”
Here was the tease – Hierarchy still exists, but not where you may have historically found it. Even Laloux (Frederic Laloux) provides a hint, but then moves on, assuming to have dismissed the idea of hierarchy altogether. Yet, if you can postpone your dismissal, you will come to find insights that open doors that seemed shut.
Let me step back and approach, replacing the word hierarchy with organizational structure. You can structure the organization anyway you want, hierarchy is one way, there are others. Organizational structure is the way we define the working relationships between people. In Levels of Work, based on Requisite Organization, we see two kinds of working relationships, managerial and cross-functional, drawn on a piece of paper, it appears as a hierarchy.
This article by Richard Bartlett brilliantly sets the context – Hierarchy is just a shape. Bartlett often uses concentric circles to visually represent working relationships. It is a more pleasant affront to the senses to see amorous circles instead of a dominating pyramid. However, if you center yourself over the concentric circles as the tip of a cone, the friendly circles become an edge-less draconian pyramid. So, is it really that draconian?
Bartlett sees hierarchy purely “as a taxonomy, a way to map a system into nested relationships.”
Bartlett pulls from Jo Friedman in the Tyranny of Structurelessness – “there is no such thing as a structure-less group. Any group of people of whatever nature that comes together for any length of time for any purpose will inevitably structure itself in some fashion. The structure may be flexible; it may vary over time; it may evenly or unevenly distribute tasks, power and resources over the members of the group. But it will be formed…”
So, why does hierarchy get such a bad name? It is the relentless connection of hierarchy with power. Hierarchy is not the problem, it is its single-minded connection to power. And, here is the tease – Laloux provides a hint – “Because there is no hierarchy (in Teal) of bosses over subordinates (power), space becomes available for other natural and spontaneous hierarchies to spring up – fluid hierarchies of recognition, influence and skill (sometimes referred to as ‘actualization hierarchies’ in place of traditional ‘dominator hierarchies.'”
How does Elliott’s research provide a lens to look through? Requisite Organization and Levels of Work is not a power based hierarchy, but one that acknowledges the complexity of problem solving and decision making faced by every organization in the pursuit of its mission and vision.
Put any group of people together, give them a problem to solve and they will self-organize into some sort of structure. They will define and normalize working relationships among them, some unspoken and informal, some formal and articulated.
Some structures work well, some are dysfunctional. As Laloux brilliantly points out in his progression of colors, the social bonds that hold those structures together change, from fear, to violence, conformity, achievement, pluralism and evolution. Hierarchy is a taxonomy to map a system into nested relationships of recognition, influence, skill and competence. Laloux had it right.
Elliott’s research describes functional organizations where hierarchy is based on the complexity of problem solving and decision making. It replaces power with accountability. Accountability requires authority (without authority, to make a decision or solve a problem, there can be no accountability). This is a natural hierarchy, that if you look closely, is described by Laloux in his progression of colors Magenta-Red-Amber-Orange-Green-Teal.
I have to break this up, or my head will hurt, but Laloux’s detailed description of hierarchy is in my path. With an understanding of Elliott’s Levels of Work, it becomes crystal.