“How do you change the mental state of the team?” I asked. “How do you get the team to engage in different behaviors?”
“You mean, like that personality test I took when I started here? I didn’t think you could change someone’s personality,” Darla pushed back.
“Darla, if you go into the sanctuary of a church or temple, are you likely to be loud and boisterous, or quiet and reflective?”
“Quiet and reflective,” Darla responded, not sure where I was going with this.
“And, if you are at a sporting event and your team scores a goal, are you likely to be quiet and reflective, or loud and boisterous?”
“Loud and boisterous,” Darla smiled, still unsure of the point.
“Did your personality change?” I asked.
“Then what did change?” I prompted.
“Well, the circumstance changed.”
“Exactly, the circumstance, the venue, the context changed. Your personality did not change, the context changed. And when the context changed, behavior followed. How do you change the mental state of your team?”
“Change the context?” Darla floated.