You often talk about effectiveness. In our company, we measure results. How do you measure effectiveness?
Effectiveness is a matter of judgment. Effectiveness is a matter of managerial judgment. How well does the team member perform in the achievement of the desired goal? Given all the ins and outs, the difficulties faced, the unanticipated, unplanned monkey wrenches that get in the way, how well does the team member perform?
This is a matter of managerial judgment.
1. Any task (or role) requires a certain capability.
2. The person assigned to the task or role has the appropriate capability.
The judgment is whether the person is committing full capability to the task (or role).
This is NOT a “matter of counting outputs, super credits for super outputs, or penalties for lateness or sub-standard quality.” * This is about bringing full capability to the completion of the task.
It is the job of the manager to observe and account for all the surrounding circumstances and make this most important judgment. And it is precisely this judgment that most managers avoid.
*Elliott Jaques, Requisite Organization, 1989.