“But, I deserve better,” Sheri protested. “I work so hard, as a manager, I deserve higher performance from my team.”

“You probably do deserve better,” I replied. “Where does that higher performance start? Does it start with you?”

“What do you mean?” Sheri pushed back.

“Your team sounds just like you do. They work so hard, for mediocre results. They deserve better for their efforts.”

Sheri got quiet.

“If I want to know the kind of organization I deserve, I should look at the one I have. Some of this team, I inherited, some of this team I built. But, it’s my team. It’s the team I deserve.”
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