“I just don’t understand,” said Chris. “Our productivity is on a downhill slide and when I walk the shop floor, not a single person seems to know what is going on. They all seem confused.”
“And who is responsible for the confusion?” I asked.
Chris stopped. He was hoping the answer had someone else’s name on it.
“Chris, high productivity does not come from a state of confusion. One of the most important activities of a manager is to create crystal clear expectations. Ambiguity kills productivity. So, what are you going to do?” I asked.
Chris’ mind began to churn. “I guess I am going to start by having a meeting to make sure everyone knows what is expected.” -TF