Tag Archives: milestones

What Went Wrong?

From the Ask Tom mailbag:

Question:

We had a deliverable and the engineers on the project came in 3 days late. They finished the project and the quality was solid, so we want to acknowledge their success AND we also want to understand why they didn’t deliver on time. Extra hours were not put in near the end of the project to meet the delivery date. We struggle with acknowledging success when they are simply just doing what they were hired to do.

Response:

It really doesn’t matter what you, as the manager, think. The only thing that matters is what your engineers think. Based on your description, time sensitivity, or sense of urgency was not top of mind.

Project effectiveness, in this case is mixed. While the technical side may have been solidly constructed, the client may have lost several thousand dollars per day because of the delay. Many construction contracts contain liquidated damages for failure to meet deadlines. Most construction litigation is based around damages due to delay-claims.

So, time is important, in many cases, critical.

At the conclusion of every major project, I always insist on a post postmortem meeting to review the following questions:

  • What did we expect?
  • What did we do well?
  • What went wrong?
  • What can we do next time to prevent this from going wrong?

These questions would allow your engineers to pat themselves on the back for things done well and give them the opportunity to address real issues of underperformance.

On an extended project, I use these same questions at interim checkpoints.

  • What do we expect?
  • What are we doing well?
  • What is going wrong, what is beginning to slip?
  • What corrective action do we need to take, now, to get back on course?

Expecting engineers to call their own meeting to ask these questions will never happen. That is your responsibility, as the manager. Remember, what you think doesn’t matter. What matters is what your engineers think. -Tom