It’s The Manager

It used to be that employee empowerment was all the rage. Now it is employee engagement. With unemployment at an all time low, there is a huge war for talent, finding it and keeping it.

“We are having a problem with employee engagement. One thing we would like to consider is an Employee of the Month program.”

I hate Employee of the month/quarter/year programs. They conspire to make one person a winner and everyone else a loser. Bad idea.

Employee engagement, as an issue, has been around for a while. Gallup, in their extensive research on employee engagement, well documented in a book called First, Break All the Rules, details the number one reason that people leave a company. It’s their manager.

A company can have the greatest benefits, competitive compensation, employee of the month programs, but if the team member has a lousy relationship with their manager, they quit and leave. Or worse, they quit and stay.

A company can have sub-standard benefits, on the low side of competitive compensation, no recognition programs, but if the team member has a great relationship with their manager, they stay.

So, if you want to focus on employee engagement, focus on every managerial relationship in the company. The most powerful managerial practice to create and sustain this relationship is the monthly 1-1, where the manager sits down, present in the moment, and has a dialogue with each team member.

This is dedicated time, each and every month talking about updates, projects, goals, aspirations, obstacles, ways around those obstacles. The focus is on the team member. If you really want to increase employee engagement, schedule 1-1s with each of your team members. You don’t need permission, you don’t need a committee, just start. -Tom

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