The Illusion of Managerial Control

As managers, we do all kinds of things in an attempt to maintain control. In our roles, we are given goals to implement with our teams. Our teams, at some point, let us down, there is a bit of mistrust coupled with the adage learned from our mothers that if you want a job done right, you have to do it yourself.

Unfortunately for our (control-freak) minds, there is too much work to do ourselves, so we find it necessary to assign tasks to our team. Yet, we tip-toe out and peek over shoulders, not micro-managing, but enough oversight to identify a mistake in the method. We take corrective action, perhaps a performance-improvement-plan, increase the frequency of our coaching and dial up the volume.

Still, it makes little difference. In spite of the shouting, the gathering of metrics, the deadline is missed and the defect rate is above threshold. We sit in our office, after hours, with our head in our hands and wonder we are the only ones who seem concerned about this lack of accountability. We have lost control.

This scenario of control is an illusion. It does not exist except in the mind of the manager. The manager can only control what one person can control and there is too much work to go around for one person.

The manager who carries all the keys to all the doors and all the closets (makes all the decisions and solves all the problems) will never be in control. Only when appropriate decision making and appropriate problem solving is pushed to the team does the manager resume control. It is counter-intuitive. The only way to really be in control is to let go.

Working Leadership comes to Austin TX. For more information, follow this link.
Here are the dates –

  • Session One – Aug 25, 2017
  • Session Two – Sep 1, 2017
  • Session Three – Sep 8, 2017
  • Session Four – Sep 18, 2017
  • Session Five – Sep 22, 2017
  • Session Six – Sep 28, 2017

For registration information, ask Tom.

Leave a Reply

Your email address will not be published. Required fields are marked *