“But, it’s my decision,” Janice tried to explain. “How can you hold my manager accountable for my decision?”
“Who is your coach?” I asked.
Janice stopped cold. Her eyes briefly closed, fluttered. “My manager is my coach,” she replied.
“Prior to your last hire, did you write a role description?” I prompted.
“Well, I used one from HR. It’s an old one, but that was all they had.”
“And, what was your hiring criteria?”
“Well, I was a bit desperate, so I really needed someone who could start immediately,” Janice replied.
“And your coach, what was his hiring criteria?”
“Funny, after it was all over, he said he never would have hired the person I picked. He said the candidate wasn’t strong enough. He said I should have held up a higher standard for the position. Not to be so quick to make a decision.”
“And that’s why I hold your manager accountable for the quality of your decision. He is your coach. He sets the context for your decision. He is the quarterback for this hire. He knows what is really required for success in the role. You are concerned about production. He is concerned about building a stronger team.”
What’s Your Point?
Hiring managers are almost always under the gun to make a quick hire. There is a missing person on the team and the hiring manager is covering the work. Decision making is clouded by urgency. The hiring manager’s manager (the MOR) has clearer perspective on what is really required for success in the role. It is critical for the MOR to step up and be an active coach.