Tag Archives: knowing

Industry Knowledge

“We just made a great hire,” Evelyn announced. “We have been trying to recruit this guy for the past two years. Finally, he’s on our side.”

“So, what is so attractive, that you think he would make a good fit for the organization?” I asked.

“He is the break-out king,” she replied. “Every time we go to a conference in our industry, he is always one of the break-out leaders. His industry knowledge is top flight. On the lecture circuit, he is absolutely solid.”

“Given a problem to solve?” I squinted.

“He knows the answer before you even state the problem,” Evelyn was quick to respond.

I nodded in some agreement. “You told me that things in your industry were rapidly changing. What used to be, isn’t necessarily so, going forward. How open is your candidate to new ideas? Just curious.”

“That’s the thing,” she started. “He is so far ahead of the curve, he already knows what moves we should make.”

“How do you know?”

“Because he says so. Before you can even get halfway through explaining the problem, he can clearly state the solution.”

“What if he doesn’t understand the problem?” I smiled. “What if he solves the wrong problem? What if his solution worked somewhere else, but doesn’t work here? What if his solution is correct, but he can’t enroll people to execute? What if his solution works for the current problem, but creates unintended consequences later in time? There are some other things I want to learn about this person, his methodology and the frame from which he sees the world. It is wonderful to know everything, but that usually only works as a history lesson.”

But, I Know the Answer

“Yes, we have this meeting, once a week, where I get the team together to ask me questions,” Eliana explained. “We bring in pizza, I call it Lunch and Learn.”

“Learning is good,” I nodded. “In that session, what are you learning?”

“I don’t think you understand,” she replied. “They are the ones with questions. I am providing the answers. I am not the one in the meeting who is learning.”

“I think I get that,” I smiled. “They have questions and you know stuff. They come to learn, in learning mode. You stand at the front, in knowing mode.”

“Of course,” Eliana flatly stated. “They are young and I have more experience.”

“But, my question was – what are YOU learning?” I asked. “More importantly, when you are in knowing mode, what are you NOT learning?”

“But, shouldn’t I share my experience of what I know?” Eliana pressed.

“The purpose of experience, or expertise, is not to demonstrate your knowledge (knowing mode). The purpose of experience is sharpen your mind to ask better questions (learning mode). Better questions that lead the team to mission, vision and purpose.”

It’s Probably Not Important

“How do you know what-you-need to know?” I asked. “You lost the contract, because you understood the problem, had a great solution, but did not know how the decision was to be made. How do you know what-you-need-to-know?”

Jordan thought for a minute. “I guess, the first step is assuming we already know everything we need-to-know. It’s easy to get suckered into thinking that what-we-know matches the reality of the situation. We have to get really clear on what-we-know and what-we-don’t-know.”

“And, what do we assume about what-we-don’t-know?” I pressed.

“We assume what-we-don’t-know is probably not important, that if it was important, we would already know about it, and included it as part of our understanding. That was our first mistake.”

—-
Hiring Talent – 2020 was released on Mon, Jan 13, 2020. Limited to 20, participants must be part of the hiring process, as either hiring manager, part of the hiring team, human resources or manager-once-removed. Program details are here – Hiring Talent – 2020. If you would like to register please complete the form on the Hiring Talent link. The first 20 respondents will receive a discount code for a $99 credit toward the program.

What You Need to Know

“Unbelievable,” Jordan shook his head. “We thought we had it nailed. We knew what the problem was, had a great solution. We were so confident this project was ours for the taking.”

“And?” I asked.

“What we didn’t know was our competitor had a relationship with their corporate attorney, who whispered in the ear of the CFO, who controlled the budget for the project.”

“So, what did you learn?”

“Sometimes, what we know about the problem and the solution to the problem isn’t what we need to know about how the decision will be made.”

—-
Hiring Talent – 2020 was released on Mon, Jan 13, 2020. Limited to 20, participants must be part of the hiring process, as either hiring manager, part of the hiring team, human resources or manager-once-removed. Program details are here – Hiring Talent – 2020. If you would like to register please complete the form on the Hiring Talent link. The first 20 respondents will receive a discount code for a $99 credit toward the program.