“When we hired Lucas, we were clear about our values,” Alex described. “He’s been here for two weeks and we already caught him.”
“Can you be a bit more specific?” I asked.
“One of our values, integrity,” Alex replied. “We found him skipping the product testing step in quality control. Not on every unit, but he was only testing one in five.”
“How did you find that out?” I wanted to know.
“Easy. We have a reject rate of 20 percent. I know, I know, that’s high, but we had some raw materials out of spec lately, so our reject rate is higher than normal. Lucas’ reject rate was only 4 percent.”
“What did Lucas say?”
“He was proud. Said he thought a lower reject rate was good. Something about sampling. Pointed to his bonus on output. On that, he was right, his output was 16 percent higher than anyone else. But now we have to go back and re-test the entire batch.”
“The entire batch?”
“Yes, his lot output was mixed in with the other lots, so we don’t know which is which,” Alex answered.
“I have three questions for you,” I said.