“You survived,” I said. “I mean, your company survived.”
“We did okay,” Pablo replied. “We were essential, so we never had to shut down. Had to change a few things in the physical layout, and we had some outbreaks. We did okay.”
“Most important lesson, for you, as the CEO?” I asked.
“The most important lesson is the security the company provided to everyone who works here,” he said.
“Security? This was hardly a time of security.”
“I think it is important to understand how deeply our company affects the lives of people who work here. It impacts not only their economic lives, but their social lives. It impacts their self-esteem, and what they achieve in life.
“I remember, a year ago, when COVID was least understood,” Pablo continued. “I announced in an all-company meeting, that every one of their jobs was secure. I was out on a bit of a limb, because, by a whim of government, we were essential. You see, I know every team member goes home each and every day with either a feeling of frustration, or a feeling of satisfaction, depending on how the day went. They either feel secure or insecure, as a result of the managerial systems we have in place. We either build trust and security or mistrust and insecurity. That’s my job.”