Tag Archives: hiring

Five Biggest Mistakes in Hiring

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I started this series last week, the five biggest mistakes in hiring.

1. The manager underestimates the time span capability required for success in the role. To effectively make the hiring selection, the manager has to identify the level of work related to problem solving and decision making.

2. The manager uses the resume as the central document during the course of the interview. Using the resume allows the candidate to tell brilliant prepared stories that may or may not relate to the critical role requirements. The central document during the interview should be a list of specific written questions directly related to the work in the role.

3. The manager fails to write a complete specific role description organized into Key Result Areas. Most managers shortcut this step by substituting a job posting, using a generic job description or using a job description that was prepared years ago and stuck in a three ring binder. Organizing the role description is one of the most critical steps in the hiring process.

4. The manager fails to prepare a written list of questions specifically related to the role description, organized into Key Result Areas. Most managers think they know enough about the job, to wing their way through the interview, off the top of their head.

5. Without a list of intentional questions based on the role description, the managers asks a series of unproductive questions that fail to capture real data related to critical role requirements. This includes questions about favorite animals, hypothetical questions and future based questions.

At some point of frustration, I created a course and wrote a book to help managers navigate the interview process in building the right team. You can find out more information by following this link – Hiring Talent.

Biggest Mistake in Hiring

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“The thing I am trying to figure out with this candidate,” Anita wondered aloud, “is whether they are over-qualified or under-qualified for the position we have?”

“What does that mean?” I asked.

“Well, if they are over-qualified, they will get bored with the decisions that go with this job. And the problems they face will seem small and insignificant. The work will not be interesting to them.”

“And if they are under-qualified?” I pressed.

“If they are under-qualified, they will be overwhelmed. There will be twenty things to get done in the short space of an hour, problems and decisions. They will get behind, hung up in a detail that derails everything. They will micro-manage a small segment of the job, because that is their comfort level, while there is a forest fire raging outside the door.”

“So, what exactly are you looking for?”

“I feel like Goldilocks,” Anita replied. “This porridge is too hot, this porridge is too cold, this porridge is just right. I am looking for just right. I will know it when I see it.”

“You have accurately described what happens when there is a mismatch in the role. You understand what you are looking for, but you don’t know how to look.”

Anita’s eyes grew wide and a small grin crossed her face. “It’s easier to see someone who is over-qualified for the role. My biggest mistake is hiring someone who is under-qualified. They work for a couple of months, and then it becomes glaring. They underperform, get defensive, throw other people under the bus. As a manager, I try to coach, but in the end, I made a mistake. The person couldn’t handle the level of work in the role. I just wish I could figure out the person in the interview.”

“What if you are starting in the wrong place?” I suggested.

“What do you mean?” Anita asked.

“Instead of trying to figure out the candidate, let’s start by figuring out the level of work in the role. What are the decisions made in the role? What are the problems solved in the role? What is the level of work in the role? The biggest mistake most managers make is underestimating the level of work in the role? That is why, so often, we place candidates in the position and watch them flounder before our eyes. Our first mistake was failing to identify the level of work required.”

“How do you do that?” Anita wanted to know.

The Likelihood of Success

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From the Ask Tom mailbag:

Question:
So, how do you interview for someone with the capability to think into the future?

Response:
Capability is like attitude. I cannot interview for attitude and I cannot interview for capability. I can only interview for behaviors connected to attitude and capability.

First, is the capability to think into the future, a requirement for the role? Most supervisory and managerial roles require this capability, so this is a fair area for exploration.

My bias is to ask ONLY questions about the past. I do not want the candidate to speculate or make stuff up. No hypotheticals or theories. I have enough trouble deciphering real facts from the past.

  • Tell me about a time when (my favorite opening question), you worked on a project that took some time to complete, one that required several steps with a number of moving parts?
  • How long did the project take?
  • What was the purpose of the project? The goal for the project?
  • How many people were involved?
  • Step me through the planning process?
  • Was the plan written or just in your head?
  • How was the plan shared with the project team?
  • What was your role in preparing the plan?
  • As the plan was executed, what factors pushed the plan off course?
  • Tell me how the plan accounted for factors that pushed the plan off course?
  • How did the project team respond to changes in the plan?
  • How were decisions made in response to changes in the plan?
  • How did those changes impact the budget for the plan?
  • How did those changes impact the schedule for the plan?
  • How did those changes impact the overall results of the plan?

The responses to these questions will give the interviewer insight into behaviors connected with capability to think into the future, not just think, but make decisions, solve problems, execute into the future? These responses are fact-based and do not require interpretation, yet provide evidence, which can be verified in a cooperative reference check.

The best predictor of future behavior is past behavior. All I have to do, as an interviewer, is to find out how the candidate behaved in the past. There is great likelihood the candidate will behave the same way when they come to work for you.

Candidates Don’t Make Up Stuff, Do They?

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“What do you mean, evidence?” Stella asked. “It’s an interview. If someone says they are up to the task, that they are interested in the challenge, that they really want the responsibility, what more can you get? I mean, I asked those hard questions.”

“Exactly what were the questions you asked,” I wanted to know. “Let’s list out those hard questions.”

“Okay,” Stella started. “I asked if he really thought he was up to the task? I explained just how difficult the job would be and asked him if he would really be interested in the challenge? I asked him why he wanted that level of responsibility?”

“So, you asked him the perfect questions, so he could lie to you?”

Who Creates the Talent Pool?

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“In the midst of everything I have to do, with all of my management issues and motivation issues, you expect me to read resumes,” Byron was putting his foot down. “I am a Vice-President in this company. I have other people that read resumes for me.”

I did not respond, just raised an eyebrow. I could see the exasperation on Byron’s face.

“So, just exactly what do I do?” asked Byron. “I mean, I know what to do when I need to hire a manager on my team, but to hire a supervisor on one of my manager’s teams?”

“You won’t make the final selection, but I do hold you accountable for driving this process. Logistically, here is what it looks like. Your division has an opening two strata below you. As the manager-once-removed, it is your accountability to create the talent pool from which the hiring manager will select. Creating the talent pool means that you drive this process. Every morning, when you are fresh, I expect you to come in and spend a half hour to forty five minutes reviewing resumes. That’s every day, whether you have an opening in your division, or not. I expect that each day, you will find two or three resumes that you will find interesting. I expect you to make two or three screening phone calls every day. Once or twice a week, I expect you will actually run across a candidate. If you find only one per week, that is fifty people per year that you might bring in to interview for a supervisor level position.”

“But we have never had fifty people that qualified,” Byron continued to push back.

“Is that the truth, or is that something you believe to be true?”
_________
Hiring Talent, the print version, will be available from Amazon within the week, so we have a new cover. This link is for the Kindle version, available now.
Hiring Talent

Unqualified Candidates on the Short List

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Orientation for our next Hiring Talent online program starts next Monday. For more information or pre-registration, follow this link Hiring Talent – 2013.
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“I guess I have my receptionist and a lower level supervisor sorting the resumes up front,” Byron replied. “They do the initial screening to toss out the candidates who aren’t qualified or who are overqualified. Look, I don’t want to waste the time of my hiring manager.”

“Let me get this straight. The open position is for a high level supervisor with a level of work around nine months time-span? You are right, I don’t want to waste the time of your hiring manager. Your hiring manager will have difficulty making this decision anyway.”

“What do you mean? Ron is the hiring manager,” Byron replied, backpedaling. “This hire will be on his team.”

“Yes, but Ron gave you these three resumes, right?” I looked at Byron sideways. “How would you rate capability for these three candidates?”

“Well, they are clearly not qualified for the position. They are barely supervisor material, the level of work in their prior experience is nowhere near the level of work for the role we have.”

“So, why did Ron pick these people over other candidates?”

“Well, he said these candidates were the only ones in our budget.” Byron’s face betrayed puzzlement. He suddenly no longer believed Ron’s reason. “But, the pay bands for this position are clearly above the salary requirements of these three candidates.”

“Byron, you are the manager-once-removed in this hire. You clearly see the situation. You are in the best position to see the sweet spot in the candidate pool, yet your screening process depends on the judgment of others that puts unqualified candidates on your short list. In what way could you contribute, as the manager-once-removed, to make this process more effective?”
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Just released on Kindle. The only book on hiring that blends the research on levels of work with the discipline of behavioral interviewing. The research on levels of work, pioneered by the late Elliott Jaques, is powerful science. The discipline of behavioral interviewing is the most effective method for its application. This is the only book that puts these two ideas together in a practical framework for managers faced with the hiring decision.
Hiring Talent

Hiring Talent, the Book, on Kindle Now Available

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It leaked out, cat’s out of the bag, no longer under the hat. Hiring Talent, the book, is now available for Kindle.

Hiring Talent, Decoding Levels of Work in the Behavioral Interview

HTLookInside

Based on my classroom course and based on my online program, Hiring Talent is now available for download in the Kindle store. If you would rather hold the print version in your hand, you will have to wait a couple more weeks as it goes to press.

This is the only book on hiring that blends the research on levels of work with the discipline of behavioral interviewing. The research on levels of work, pioneered by the late Elliott Jaques, is powerful science. The discipline of behavioral interviewing is the most effective method for its application. This is the only book that puts these two ideas together in a practical framework for managers faced with the hiring decision.

On March 4, 2013, orientation starts for our next group in the online program based on this method. If you want more information, or if you would like to pre-register, follow this link – Hiring Talent – 2013.

Why Can’t Ryan Handle It?

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Drew was beside himself. “I don’t know why Ryan can’t handle this job. We asked him all the questions in the interview. We were quite thorough. He knows the name of each piece of equipment. He can tell you exactly what it is used for, how it is used. We even have trained technicians for him to manage to run the equipment.”

“What’s the problem?” I asked.

“All he has to do is keep the equipment busy. We have sales orders that come out of the front office. All he has to do is look at the sales orders, translate those into work orders, make sure we have the right materials in stock and schedule the work on each machine.”

“And?” I pressed.

“And that’s where he stops. He can keep one or two machines busy, but we have fifteen machines and plenty of work for all of them.”
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Registration is now open for Hiring Talent – 2013. This is the only program that blends Elliot Jaques’ Levels of Work with the Behavioral Interview. This 6-week online program is practical, hands-on, coached by Tom Foster. Follow this link for more information and pre-registration.

The Two Big Lies

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This Friday, we kick off registration for Hiring Talent – 2013. This is the only program that blends Elliot Jaques’ Levels of Work with the Behavioral Interview. This 6-week online program is practical, hands-on, coached by Tom Foster. Follow this link for more information and pre-registration.
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Reading off the resume, Drew leaned forward. “Ryan, your last job is almost exactly like the opening we have here. I’m not making an offer, but when would you be available to start?”

Ten minutes and two questions later, Drew was nodding, “Ryan, what do you say, let’s take a quick tour of the facility?”

“Okay,” Ryan replied, scratching his head.

It was a quick tour. Drew figured luck was on his side to find someone so early in the interview process.

Ryan was a little surprised at the size of the machines on the shop floor. They were bigger than they looked in the pictures on the internet. But, he kept smiling. And it was loud. Someone from the floor asked a question that he hardly understood, but the smile on his face covered his absence of understanding.

“What do you think?” Drew shouted over the noise. “I know we are a smaller operation than your last job, but you can handle this, right? And do you really think you could start on Monday?”

Ryan drew in a deep breath, preparing to tell the two big lies, “Yes, I can,” and “Yes, I will.”
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Thanks to Jerry Boyle, from Pinpoint Profiles, for telling me about the Two Big Lies.

Hiring Talent – Registration Open

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We are gathering the next group for our online program Hiring Talent, which kicks off January 25, 2013. As this economy (slowly) recovers, your next hires are critical. This is not a time to be casual about the hiring process. Mistakes are too expensive and margins are too thin.

This is the only program that combines an understanding of Levels of Work with Behavioral Interviewing. The research on Levels of Work is powerful science. The discipline of behavioral interviewing is the methodology for its application. This is the only program that puts these two ideas together in a practical framework for managers faced with Hiring Talent.

Purpose of this program – to train managers and HR specialists in the discipline of conducting more effective interviews in the context of a managed recruiting process.

Candidate Interview

How long is the program? We have streamlined the program so that it can be completed in six weeks. We have also added a self-paced feature so participants can work through the program even faster.

How do people participate in the program? This is an online program conducted by Tom Foster. Participants will be responsible for online assignments and participate in online facilitated discussion groups with other participants. This online platform is highly interactive. Participants will interact with Tom Foster and other participants as they work through the program.

Who should participate? This program is designed for Stratum III and Stratum IV managers and HR managers who play active roles in the recruiting process for their organizations.

What is the cost? The program investment is $499 per participant.

When is the program scheduled? Pre-registration is now open. The program is scheduled to kick-off February 1, 2013.

How much time is required to participate in this program? Participants should reserve approximately 2 hours per week. This program is designed so participants can complete their assignments on their own schedule anytime during each week’s assignment period.

Pre-register now. No payment due at this time.

January 25, 2013

  • Registration Opens

February 1, 2013

  • Orientation

Week One – Role Descriptions – It’s All About the Work

  • What we are up against
  • Specific challenges in the process
  • Problems in the process
  • Defining the overall process
  • Introduction to the Role Description
  • Organizing the Role Description
  • Defining Tasks
  • Defining Goals
  • Identifying the Level of Work

Week Two

  • Publish and discuss Role Descriptions

Week Three – Interviewing for Future Behavior

  • Creating effective interview questions
  • General characteristics of effective questions
  • How to develop effective questions
  • How to interview for attitudes and non-behavioral elements
  • How to interview for Time Span
  • Assignment – Create a bank of interview questions for the specific role description

Week Four

  • Publish and discuss bank of interview questions

Week Five – Conducting the Interview

  • Organizing the interview process
  • Taking Notes during the process
  • Telephone Screening
  • Conducting the telephone interview
  • Conducting the face-to-face interview
  • Working with an interview team
  • Compiling the interview data into a Decision Matrix
  • Background Checks, Reference Checks
  • Behavioral Assessments
  • Drug Testing
  • Assignment – Conduct a face-to-face interview

Week Six

  • Publish and discuss results of interview process

Pre-registration is now open for this program. No payment is due at this time.