Tag Archives: c;ulture

The External Push

“I am fairly confident,” Marissa supplied. “I know what I want. I have a cause, rather a cause that has me, that I care deeply about. I think I have what it takes.”

“All necessary, but not sufficient,” I replied.

“What am I missing?” she asked.

“You think that, to be successful in your endeavor, all that is required is an internal drive, perhaps a singular focus toward that goal. But, success is more complicated than that. There is not a singular reason, but a multitude of complex elements and events that will determine the outcome. And, you will likely have to respond to most of them in one way or another. You think you have the internal fortitude to meet the challenge. But you will wake up one morning, and not be in the mood. Some one thing will look too difficult. You will go inside and come up empty. All may look lost. In addition to your internal toughness, you must surround yourself with people who will support your journey, who will listen to your story, encourage your spirit and not allow you to falter. This is your inner circle, who you go to for counsel and guidance when what is inside you, is not enough. They will not let you off the hook for the sake of a lame excuse, a bit of trouble or something unforeseen. Look around you. Who are you holding hands with?  You will need them.”

Toxicity

“You may think that your company stands for integrity, honesty, that it holds trust as an abiding theme?” Pablo raised an eyebrow.

“Yes,” I nodded. “I would agree on all those things.”

“I don’t think so,” Pablo countered. “You don’t stand for those high ideals. You stand for what you tolerate.”

I let that sink in a moment. “You are right. It is often easy to spot a toxic employee. Their toxicity sticks out like a sore thumb. But, we are very slow to react. We fret about the confrontation, the optics, the perceived impact on our culture. And, so we tolerate it, if only for just a little bit longer.”

“And, what happens to the company in that interim? What happens to surrounding team members? What is the impact on the pace and quality of work? What happens to the frequency and cost of re-work? Not just an emotional drain, but hard costs.”