“Tell me, Lorraine,” I continued. “Do you expect this team member to get better, in terms of skill, over time?”

“Yes, I do,” she snapped. “Absolutely. As the team gets more experience, each of them should get better, become more competent.”

“And, is that in their role description?” I asked.

“Well, no,” she replied. “Our job descriptions tell them what they are supposed to do, not that they should get better at doing it.”

“So, in the role description, you don’t have a Key Area called Professional Development that talks about learning skills, becoming more competent and demonstrating increasing proficiency?”