“And, it’s more complicated than that,” Luke explained.

“You’ve been doing some thinking about this?” I said.

“We have to define the working relationships between people, specifically related to accountability and authority, but people play roles,” he continued. “Some people play more than one role. The role both enables and constrains the person. It defines what they have the authority to do and what not to do. So, when I am working with my team, I have to pay attention not only to the working relationship, but also the role. People are different people depending on who they are with. And, sometimes those people are not physically present. If you want to understand why someone is doing something in particular, you may have to figure out which role and which group they have in their head.”