“We have an ISO process audit coming up in two months and we have to get all the documentation updated before it starts. So, that makes it a two month Time Span goal,” Olivia described. “I am not sure I understand. This is a very complex project. The documentation is very detailed and technical. It will require someone at my level to supervise, to make sure it is correct. If we fail this audit, it puts several contracts in jeopardy. But a two month Time Span looks like Stratum I work.”
“There are two kinds of complexity. One type is created by the amount of technical detail. The other type of complexity is created by uncertainty,” I replied.
“Okay, I understand that if something has a lot of technical detail, it will take a long time just to parse through it. That might make a project’s Time Span longer. But I cannot get over the fact that this project has to be complete in two months, but the level of work is definitely higher than Stratum I.”
“Don’t be fooled. Because you only have two months, a great deal of uncertainty is gone. While you may think this is a tough project (detailed complexity), the limited Time Span forces this to be a simpler project.
“In two months,” I continued, “you don’t have time to start your documentation over from scratch. You don’t have time for massive overhaul, no in-depth analysis. You only have time to perform a quick review, observe a limited number of examples and make some relatively minor changes. Here’s the rub.
“The real Time Span of this project started the moment you finished version one of your current documentation. The true Time Span of the project is closer to one year than two months. Unfortunately, no manager took this assignment. No work was done. Procrastination killed its true purpose, and likely, the quality of the end product.”