“So, what was the big difference?” I asked. Nathan was getting pushback in his production meeting whenever he went over the schedule. Especially when he talked about the daily quota number for production.

“I assigned Rachel to announce the number,” Nathan replied. “It was the funniest thing. When I talk about production, people grouse and mumble. When Rachel described the quota number, people began to ask questions. Did we have enough materials on the floor and how many different setups would be required on the machine. It was like they wanted to do the work.”

“So, what did you learn?” I asked.

“I learned that I don’t have to do all the talking. I can delegate out important stuff. Instead of me telling people what to do, when they become involved, they actually step up and participate.”