“Look,” I started. “You took a course in psychology in college, but you don’t have a degree in psychology. You are not certified by the state to practice psychotherapy. So, stop trying to judge a person by climbing inside their head.”
I could tell Roger was tensing up.
“But, tell me,” I continued, “can you spot positive behavior on the plant floor, in the field? Can you spot negative behavior? How long does it take you to tell the difference?”
Roger began to nod.
“Your best judgement of other people is not to understand their internal motivation, it’s whether or not they can do the work. It’s all about the work. Ask about the work.”