“And what else?” I asked.

“That the problems I observed did not come from the idiosyncrasies of the people involved, but from the systems that I created as the Manager,” Alicia replied.

“Like?”

“Like assigning a project team with two leaders, giving neither the authority to make a decision that would conflict with the other. I thought there was a personality conflict, when it was my system drawing out the behavior. If you want to make people really schizophrenic, assign them to report to two different masters.”