Warren was puzzled. “I talked to Tyler three times today. He has been having difficulty ever since I promoted him to manager.”
“So, at one point, he was effective?” I asked.
“Yes, he has been with the company for several years. He was a supervisor with six people on his team. Now, he is a manager of two supervisors with a total of eighteen people on his team.”
“What do you notice about him?” I pressed.
“It seems like he is too removed from the work. I ask him what is going on and he doesn’t have an answer. Says he has to go check. I mean, he gets the daily output reports, so he should know precisely what it happening, but it’s like he is disconnected.”
“Drugs? Alcohol?” I wanted to know.
“Don’t think so, Tyler is too conscientious for that,” Warren replied.
“What do you think the problem is?”
“It’s like the job is just too big for him.”
“So, how do you measure how big the job is?”