Nicole was complaining. Her department was behind. She worked 10-12 hours per day and could never seem to get ahead. She thought her boss should appreciate her efforts and hard work, but instead, she got quite the opposite. He was disappointed in her performance and intended to follow-up on her numbers every two weeks instead of once a month.
“What am I supposed to do?” she said. “I get here an hour early and leave an hour after my team has gone home. It seems, they always pull me into the weeds. I just can’t get anything done.”
“Tell me about the weeds part. How does your team drag you into the weeds?”
“They always need help. I try to work alongside them for most of the day, but then I cannot get my stuff done.”
“Then, stop!” I said. “You are the supervisor. You are there to make sure the work gets done, NOT to work alongside your team. If they have a problem, help them through it, but then get back to your responsibilities. You are supposed to do production counts three times during your shift so you can know if you are ahead or behind. That’s your job. Your team is not meeting its daily production and they don’t even know it.”